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I am a User Experience Designer
On-Site System Design
Research at
Meet my team
and my other friendsss...
ABOUT THIS PROJECT
Sense the system
2 weeks of on-site research at JK Papers Ltd. We studied the system's overall operation, conducted user research with all of the stakeholders, and then analysed the data to develop design solutions for the organization's improvement while keeping the company's vision in mind. The goal was to understand the system in such a way that we not only learn the system, but we sense it.
Objective of the Research: To understand the system & find opportunities for its betterment
This portfolio projects contains only the process of working because the collected data was confidential.
Design Process for System Research
01
Data Collection
Industry visits, observations, visiting all the departments, talking to people & understanding different point of views
02
Data Analysis
Group discussions, devising data visualisation techniques, brainstorming sessions
03
Recollection
Finding holes in data, collecting that data & planning next steps
ROLE
System Research
User Research
Data Visualisation
Research Analysis
PROJECT TYPE
Team Project
TIMELINE
Sep'22-Oct'22
04
Joining the pieces
Connecting our findings & analysis to the goal of the project & the company's vision
01
Data Collection
Formalities first
We started with collecting all the formal documents, meeting the employees formally & the formal industry tour
Formalities first
Reading Formal Documents
Division of files among the team, mark sections for reference, group discussions
Photo by 123rf.com
Doing Formal Interactions
Formal meetings, understanding the working of the plant, department visits
Industry tour
In order to avoid bias, we had the basic industry tour after we had a clear understanding of the plant ourselves.
Human interactions
After the formal meets, we started getting to know the people there better, We visited the plant everyday & made connections. The human perspective data came from those informal interactions, We tried to collect these aspects of the human:
HUMAN
NAME
TOOLS
COMMUNITY
RULES
VISION
RESPONSIBILITIES
Informal visits
We divided areas on the map of the plant to visit & paid visits to each area.. Then we conducted Group discussions for sharing our insights
To gain as many insights as we could and to challenge our preconceptions, we continued to conduct Colony visits and invite ourselves to people's homes for supper.
Fitting in
While we collected a lot of data, some people still considered us auditors or outsiders and wouldn't open up to us. We figured we needed to become one of them to get a good sense of the system.
Village visits
Navratri celebration with the residents
Going for walks
Simply observing
This trip sharpened our observation skills on a deep level. We were on our observation duty 24*7
which gave us very useful insights for research.
02
Data Analysis & Representation
Data Analysis
Along with data collection, we began data analysis and developed original methods for data analysis and representation. Since it helped us understand the information better, we physically represented the data. We covered the area in papers and it started looking like a murder investigation.
Data Representation techniques
Data Representation techniques
The following information was physically represented, but I created digital copies of some data for easier understanding and to protect confidential information.
Actor Mapping
Mapping all the stakeholders involved in a hierarchal manner
All involved departments marked throughout the process of paper-making
Process-dept. Timeline
Map marking
Marking the areas of the plant on a map
Interdepartmental relations mapping
Mapping all the dept. & the direct and indirect relationships between them
Process flowchart
Mapping all the processes like paper-making, steam generation, water circulation etc.
Actor-Asset Mapping
Mapping all the stakeholders & the tools used by them, Identifying connections between them
Formal documents
Sorted & displayed all the formal documents for easier understanding
Dept.-Process timeline
The paper selling process mapped in terms of all the departments
Human aspect triangle
Mapping all aspects of a human while user interviews
03
Recollection
Finding the missing points
We discovered several gaps in our data at this point after gathering and analysing a lot of data. We therefore had covering those missing points & further observations on the schedule for the next days.
04
Joining the pieces
Balance between empathy & goals
The next stage in advancing our project was to link our conclusions and research to the project's goal. Many insights were refocused, altered, and sometimes deleted in order to be in line with the project's objectives.
Throughout our research, we came across a number of individuals with whom we identified and whose plight broke our hearts, but a designer's responsibility is to remain focused and keep their objectives in mind. An effective product is produced when empathy and objectives are balanced correctly.
My design journey was greatly impacted by this trip, which helped me realise a lot of things and the scope for improvement. I became a better person as a result, being more open and curious. We had fun!
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